Returns & Exchanges

At esmi Skin Minerals, we want you to love your glow, which is why we offer a 14-day return window for unopened products and a dedicated support process for any skin sensitivities. Please ensure items are returned in their original packaging to qualify for a refund or store credit.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, unused, and within 14 days of delivery, or document any adverse reactions for our skin-satisfaction guarantee.

• 2.
  Contact Support

  Email our skin service team with your order number and photos of the products to receive your Return Authorization number.

• 3.
  Pack and Post

  Securely package your minerals in their original box and send them to our warehouse using a trackable shipping service.

• 4.
  Processing & Refund

  Once our team inspects the returned items, we will issue your refund or store credit within 5-7 business days.